Privacy Policy

Privacy Policy – Mateen Crockery

Last Updated: October 16, 2026

At Mateen Crockery, accessible through our online store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

1. Information We Collect

When you visit or shop at Mateen Crockery, we may collect the following types of information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

Payment Information

Payments may be processed through third-party payment providers. We receive order and payment-related information necessary to process your purchase, but we do not necessarily receive or store your complete payment card details.

Technical Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, and interactions with our website.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website usage, and, where applicable, support advertising and marketing activities.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Send order confirmations and important updates.

  • Respond to questions and customer service requests.

  • Process refunds, returns, and exchanges where applicable.

  • Improve our website, products, and shopping experience.

  • Detect, investigate, and prevent fraud or unauthorized activity.

  • Send promotional emails or marketing communications where permitted by law and subject to your preferences.

  • Comply with applicable legal and regulatory obligations.

3. How We Share Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

  • Shopify: Our e-commerce platform, which helps us operate our online store.

  • Payment Providers: To process transactions securely.

  • Shipping and Delivery Partners: To deliver your orders.

  • Website and Business Service Providers: To support store operations, analytics, customer service, and marketing where applicable.

  • Legal and Regulatory Authorities: When disclosure is required by law or necessary to protect our legal rights.

We do not share personal information with third parties for purposes unrelated to our business operations unless permitted or required by applicable law.

4. Shopify and Third-Party Services

Our online store is hosted on Shopify. Your information may be processed by Shopify and other service providers involved in operating our store and fulfilling your orders.

Third-party websites, payment services, and applications may have their own privacy policies and practices. We encourage you to review their policies before providing information directly to them.

5. Cookies and Website Tracking

Cookies help our website function properly and can improve your browsing experience.

Depending on the features enabled on our store, cookies may be used to:

  • Keep shopping cart items available.

  • Remember certain preferences.

  • Understand website traffic and performance.

  • Support relevant advertising and marketing.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect some website features.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, fraud prevention, and compliance with applicable legal requirements.

When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Object to or restrict certain processing activities.

  • Opt out of marketing communications.

  • Request a copy of certain personal information.

  • Lodge a complaint with a relevant data protection authority.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Marketing Communications

If you receive promotional emails from us, you can unsubscribe using the link included in those emails, where available, or contact us to request that marketing communications stop.

Even if you opt out of promotional messages, we may still send essential communications relating to your orders, transactions, or customer service requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

11. International Data Transfers

Depending on the location of our service providers, your information may be processed or stored in countries other than your own. Where required, we will take appropriate steps to ensure that such transfers comply with applicable privacy and data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Business Name: Mateen Crockery

Email: [Your Business Email Address]

Phone/WhatsApp: [Your Business Contact Number]

Business Address: [Your Business Address, if applicable]

Website: [Your Shopify Store URL]

We will review your inquiry and respond as appropriate under applicable law.

Thank you for trusting Mateen Crockery with your shopping experience.